Error notices (Connection failed)

Error Code: 2568 insufficient client permissions
This error message indicates the TeamSpeak 3 server that the permissions for the scan are not allowed.
Step 1: enable "Advanced permission system"
Only certain permissions can be set with the advanced permission system. The "Advanced permission system" can be enabled in the options menu.

Go to the menu bar, click Settings and then Options.
Click Application in the left sidebar.
At the right side, under Misc, put a check mark at Advanced permission system.

You can save and close the window with a click at the OK button.
Step 2: allow permissions
With every new TeamSpeak 3 Server the permissions are not allowed by default. Everyone will receive the error message (Error code 2568) when the permissions are not allowed and you try to enter your TeamSpeak 3 Server to TS3index.com.

Connect to your TeamSpeak 3 server and open Permissions in the menu bar and click on Server Groups.

Tip: You can see all permissions in the screenshot. At the bottom of this window you can change the display of the permissions in the Dropdown menu to Show names.

Now, select server group Guest (8) at the left side.

In the center, the mainarea of this window, you see the complete permissions of your server divided into categories. Search the permissions (screenshot) in their respective categories and allow this with right-click. Should a permission have been already added, but no check mark is set, set the check mark manually.

If all permissions are allowed, you can add your TeamSpeak 3 server to TS3index.com
Error Code: 2560 invalid groupID
FAQ in work

Change settings

Authorization: How can I change the informations of my TeamSpeak 3 Server?
Step 1: Open the index of your TeamSpeak 3 Server
On the Index cou can be find all the information of the TeamSpeak 3 server. In the top menu bar you can find the last menu item Edit. On this page you can authorize you as the server owner.
Step 2: Add Serverowner
- For authorization, the server name must be changed for a short moment. After the examination the server name can be changed again in the original state back. The servername is generated on the same page.
- Give login information, to later log in with the login and edit your server.
- Click on "Check & Add".
Step 3: Login
If step 2 was successfull, you can follow the link form step 1 or click „Edit“ to log in.
Step by step:
Can informations be hidden?
FAQ in work
How can I delete my server from TS3index.com?
You can remove your server from TS3index.com by clicking „Edit“. You need to authorize yourself before, to edit your server.

Attention: All collected information and statistics will be irrevocably lost.
Step 1: Add Serverowner
FAQ: Authorization: How can I change the informations of my TeamSpeak 3 Server?
Step 2: Login
If step 1 was successfull, you can follow the link form step 1 or click „Edit“ to log in.
Step 3: Delete server
If you are logged in you can, on the lower side, use the button "Remove Server" to remove the server permanently from .

Tip: If there are problems, you can tell us to our contactform.
Can I prevent, that my TeamSpeak 3 server is listed in TS3index.com after deleting it?
FAQ in work


Why is my TeamSpeak 3 Server shown as "Offline"?

There can be several causes. Please check whether the connection data of the TeamSpeak 3 server has changed and the server group "Guest" has all permissions to query the server information as well as the client, channel and server group list.

If the IP address or the query port have changed, you can change the data in the settings. If you have not authorized yourself as the owner of the TeamSpeak 3 server, you must contact us using the contact form.

Why does connect "TS3index.com #XXXXXX" to my TeamSpeak 3 server every 10 minutes?

The connections are ServerQuery Cleints, which you can only see as Server Admin if you have enabled the option "Show ServerQuery Clients" in your favorites. In the standard configuration, a guest or member doesn't have permissions to see the query connections - not even with the "Show ServerQuery Clients" option.

If a TeamSpeak 3 server is listed at TS3index.com, the current server information as well as client, channel and server group list are called every 10 minutes. Only with this information is it possible to display the viewer on the website or to create statistics, banners or other helpful information.