FAQ

Error notices (Connection failed)

Error 2568: insufficient client permissions

So that TS3index.com can query the server information as well as the client, channel and server group lists permissions are required (e.g. to generate the viewer). The needed permissions are not granted in the default configuration. The error message can also be used to find out which permissions have not been granted. Please use these instructions to grant the necessary permissions.

Step 1: Enable "advanced permissions system"

The advanced permissions system is required for the adjustment. The "advanced permissions system" can be enabled in the options menu.

Select Tools in the top menu bar and Options (ALT + P) at the bottom. In the options dialog, Application should be preselected on the left. On the right side under Misc the checkbox next to Advanced permissions system must be checked.

The settings are saved with OK.

Step 2: Allow needed permissions

First connect to your TeamSpeak 3 server, select Rights in the top menu bar and then Server Groups (CTRL + F1). In the new window you will find all server groups on the left.

TS3index.com connects as a guest query with your TeamSpeak 3 Server therefore now select the server group Guest. It is possible that the server group has already been renamed.

You will find all permissions of your server group in the middle divided into categories. Please grant all needed permissions as shown in the screenshot. You can either double-click or right-click and choose Add permission. If the permission has already been granted but the right checkbox (value) is not checked, then the checkbox must be checked manually.

Note: The names of the permissions are shown in the screenshot. You can switch the view with the dropdown menu below the list.

In the TeamSpeak 3 Permission List you will find an overview of the permissions and their meaning.

Error 1033: server is not running

There are two good reasons for this error message:

  1. the TeamSpeak 3 server was stopped on the instance
  2. there are multiple TeamSpeak 3 servers with the same port on the instance

TS3index.com select the TeamSpeak 3 server with the port. If there are other (stopped) TeamSpeak 3 servers with the same port on the instance then the first created and therefore maybe the wrong stopped TeamSpeak 3 server will be selected.

You need to change the port of the other TeamSpeak 3 servers on the instance to solve this problem. If you have rented a TeamSpeak 3 server, you will need to contact the hoster.

Error 3331: flood ban

TS3index.com connects to the TeamSpeak 3 server every 10 minutes and calls the latest server information and client, channel and server group list.

We try to keep the number of requests as low as possible so that TeamSpeak's flood protection does not block. Unfortunately, the viewer but also the number of servers per IP address can cause the limits to be exceeded.

We recommend to enter the IP address of the serverlist 37.59.31.160 in "query_ip_whitelist.txt". The file can be found in the main folder of the TeamSpeak 3 server. If you have rented a TeamSpeak 3 server, first check if a whitelist entry is possible via the hoster's web interface. If not possible, then you will need to contact the hoster of the TeamSpeak 3 server.

Error 524: client is flooding

TS3index.com connects to the TeamSpeak 3 server every 10 minutes and calls the latest server information and client, channel and server group list.

We try to keep the number of requests as low as possible so that TeamSpeak's flood protection does not block. Unfortunately, the viewer but also the number of servers per IP address can cause the limits to be exceeded.

We recommend to enter the IP address of the serverlist 37.59.31.160 in "query_ip_whitelist.txt". The file can be found in the main folder of the TeamSpeak 3 server. If you have rented a TeamSpeak 3 server, first check if a whitelist entry is possible via the hoster's web interface. If not possible, then you will need to contact the hoster of the TeamSpeak 3 server.

Change settings

Authorization: How can I change the informations of my TeamSpeak 3 Server?
Step 1: Open the index of your TeamSpeak 3 Server
On the Index cou can be find all the information of the TeamSpeak 3 server. In the top menu bar you can find the last menu item Edit. On this page you can authorize you as the server owner.
Step 2: Add Serverowner
- For authorization, the server name must be changed for a short moment. After the examination the server name can be changed again in the original state back. The servername is generated on the same page.
- Give login information, to later log in with the login and edit your server.
- Click on "Check & Add".
Step 3: Login
If step 2 was successfull, you can follow the link form step 1 or click „Edit“ to log in.
Step by step:
Authorization
Can informations be hidden?
FAQ in work
How can I delete my TeamSpeak 3 server from TS3index.com?

The TeamSpeak 3 server can only be deleted from the server list by the owner or an authorized person. There are two ways to delete the TeamSpeak 3 server from the list:

  1. If you are authorized as the owner, the fastest way is via the "Edit" button. How you can authorize yourself as the owner is described in Authorization: How can I change the informations of my TeamSpeak 3 Server?.
  2. Without authorization, the entry can be deleted if you place the key DELETE#TS3INDEX anywhere in the server name or in the welcome message. If the server list finds the key during the next check, the TeamSpeak 3 server will be removed from TS3index.com.

Attention: All collected information and statistics will be irrevocably lost. If there are any problems you can contact us via our contactform.

Can I prevent, that my TeamSpeak 3 server is listed in TS3index.com after deleting it?
FAQ in work

Others

Why is my TeamSpeak 3 Server shown as "Offline"?

There can be several causes. Please check whether the connection data of the TeamSpeak 3 server has changed and the server group "Guest" has all permissions to query the server information as well as the client, channel and server group list.

If the IP address or the query port have changed, you can change the data in the settings. If you have not authorized yourself as the owner of the TeamSpeak 3 server, you must contact us using the contact form.

Why does connect "TS3index.com #XXXXXX" to my TeamSpeak 3 server every 10 minutes?

The connections are ServerQuery Cleints, which you can only see as Server Admin if you have enabled the option "Show ServerQuery Clients" in your favorites. In the standard configuration, a guest or member doesn't have permissions to see the query connections - not even with the "Show ServerQuery Clients" option.

If a TeamSpeak 3 server is listed at TS3index.com, the current server information as well as client, channel and server group list are called every 10 minutes. Only with this information is it possible to display the viewer on the website or to create statistics, banners or other helpful information.